I have an issue when paying

If you’re having trouble contributing, it is essential to identify at what step the problem is occurring, if you can reach the payment form and which steps you can’t finalize.

Defining your configuration is also very important to solve your problem:

  • Is it on a computer or a portable device? What is the brand? The model?
  • What browser are you using (Google Chrome, Firefox, Safari, etc.) and what is the version?
  • What is your Internet connexion (your ISP, mobile carrier, using wifi)?
  • Do you have an anti-virus activated? What brand? A dysfunctioning with contribution can be linked to Kasperky anti-virus, and sometimes deactivating it will allow you to contribute.

Our website is optimized for Google Chrome: sometimes you can simply try to use this browser to solve the issue.

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