For a subscription campaign, you can't switch tiers directly: stop your subscription, then subscribe to the new tier. There is no prorated calculation.
For a reward-based campaign, you can't change your reward. However, before the campaign's end date, you can cancel your contribution and make a new one, this time selecting the reward you want.
To cancel your contribution and get a refund, log in to Ulule and click your name in the top right corner. Go to your contributions (or click the contribution directly if it appears in the list), then open the contribution details. At the bottom of the page, you will find the button to cancel your contribution.
If the campaign raises funds in EUR, the refund starts right away; depending on your bank, it may take a few days to show on your account. If the campaign raises funds in another currency, the pre-authorization is canceled and your card is not charged.
Good to know:
- If a reward-based campaign fails, or in the event of a refund, you are refunded in full for your contribution, service fees included.
- If the cancel button is not visible, cancellation is not possible. You may have contributed to a donation campaign: donations are final and cannot be canceled. If you would like a refund, you need to contact the person or organization running the campaign: the refund will then be handled outside Ulule.
- If it is a reward-based campaign, the missing button means the campaign has ended. If you have changed your mind or think you made a mistake, get in touch with the project team: log in to your Ulule account and use the contact button for the project team, on the right of the banner at the top of the campaign page.