Only the project owner can answer that. Ulule helps connect people and provides promotion tools to project owners, but is not involved in the projects themselves. If there's a problem receiving your reward, you can contact the project owner, either from the link “Send a message” from the Creator box on the right column on the project page or leave a message on the “Comments” section (3rd tab).
How do I claim my reward if I haven't received it?
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