What is a payment receipt on Ulule ?
A payment receipt is generated for each contribution for which payment has been accepted, regardless of the type of fundraising (rewards, donations, memberships). It contains all the information relating to your payment and attests to your contribution to a project on Ulule.
Please note:
Please note that this document is neither a tax receipt, nor an invoice. As the project leader is the beneficiary of the funds, it is he or she who must issue you an invoice and/or tax receipt, if he or she is able to do so. We therefore invite you to systematically contact the person in charge of the project to request an invoice. To find out more, go to the article “Getting a tax receipt or a bill”.
How do I get my payment receipt ?
You can obtain your payment receipt in two ways:
- In the payment confirmation email: After each validated payment, you will receive a confirmation email containing a link to download your payment receipt.
- From your Ulule account:
- Log in to your Ulule account
- Go to the "My contributions" section
- Click on the contribution concerned
- In the contribution details, you'll find a link to download your payment receipt.
What happens if the project fails or is cancelled ?
In the event of a failed matching fundraising project or a refund, the link to the payment receipt will no longer be available.
What are the service fees mentioned on the receipt for ?
The service fee (2.2% + €0.1) contributes to the operation of the Ulule platform and enables us to continue improving the services we offer (project verification, customer service, feature development, etc.). These fees are refunded if the project is unsuccessful and include VAT.
Find out more about service fees in the article “Backer service fees on Ulule”.
If you have any questions or complaints about your payment receipt, please contact Ulule support at support@ulule.com.