Generally, allow 5 business days after the end of your campaign to receive the funds in your bank account. It can take up to 10 business days if additional checks are needed. The starting point and the frequency depend on your campaign type.
What do I need to receive the funds?
Nothing is sent until these conditions are met:
- your account is complete and validated: identity documents and bank details checked;
- your billing is not blocked;
- the bank account receiving the funds is in an accepted country: see Which countries can I launch a campaign from?
To avoid delays, complete your account before your campaign ends.
Campaign with rewards or pre-orders
- If you reach your goal, the transfer is prepared automatically after the end date. You don't need to request anything.
- The Ulule team validates it on the business day after the campaign ends. Then come any checks by our payment provider and the bank processing: hence 5 business days in general, up to 10 if checks are needed.
- If you activate Extra Time, you receive two transfers: one for the funds raised up to the original end date, and a second one after Extra Time ends.
- If the goal is not reached, there is no transfer: contributions are not charged or are refunded.
Some payments may fail when they are charged. The backers concerned then receive a link to pay again, for 6 days. For a campaign in Canadian dollars (CAD), cards are only charged at the end of the campaign.
Donation campaign
You request the transfer of the available funds yourself, from your management space, during the campaign. The transfer is created as soon as you request it: then allow the same time frame, 5 business days in general. You can request a new transfer whenever you receive new donations.
Subscription campaign
The transfer is automatic, on the 1st of each month, for payments collected in the previous months, with no minimum amount. There is nothing to request.
Why is my transfer taking longer?
- Your account is not yet complete or validated.
- Our payment provider is carrying out additional checks (for example if fraud is suspected).
- Your bank is taking longer to credit your account.
If more than 10 business days have passed and your account is complete, contact Ulule support with the link to your project.
How much will I receive?
You receive the funds raised, minus Ulule's commission: see What is Ulule's commission? The contractual transfer conditions are set out in the terms of use.