I lost my password, what should I do?

Don't worry, you can easily reset it.

At the top right of the site, click “Log in”. Just below the login form, you'll find the link “Forgot your password?”: click it.

On the next page, enter the email address you used to create your Ulule account, then click “Reset my password”. If an account is linked to this address, you'll receive an email to create a new password. Otherwise, an error message appears.

If you don't receive the email, check your spam folder and the other tabs of your inbox (Promotions, Other, Archived, etc.). The email is sent from postman@ulule.com.

If you forgot which address is linked to your Ulule account, search your different inboxes for a message from us. Also check the exact version of the address: extension (.com or .fr), provider variant (@gmail or @googlemail), exact spelling of the part before the @, etc.

If you still don't receive the reset email, or if you forgot the address linked to your account, you can contact our support team.

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